Terms and Conditions
Welcome to emaedosio.com. By accessing and using this website, you agree to comply with and be bound by the following terms and conditions:
1. Use of the Website
This platform allows users to stream films, purchase digital courses, and buy physical merchandise. Access is granted only for personal, non-commercial use.
2. Payment and Access
All payments are processed securely via Paystack. For video-on-demand (TVOD) purchases, access is granted for a limited time as specified on the product page.
3. Intellectual Property
All content on this platform, including films, images, and text, is protected by copyright laws. No content may be copied, shared, or redistributed without written permission.
4. User Conduct
You agree not to misuse the platform, attempt unauthorized access, or violate any local or international laws in using this website.
5. Modification of Terms
We reserve the right to change these terms at any time. Continued use of the site after changes constitutes acceptance.
6. Contact
For any questions, email: [email protected]
Refund Policy
Digital Products (Films & Masterclasses)
All sales of digital content are final. Once a film or course has been accessed or downloaded, we do not offer refunds unless there is a proven technical issue preventing access.
Merchandise
Refunds or exchanges for physical items (t-shirts, tote bags, etc.) are accepted within 7 days of delivery, provided the item is unused and in original condition. Shipping costs are non-refundable.
How to Request a Refund
Email [email protected] with your order number and reason for the request. Please allow 3–5 business days for processing.
Privacy Policy
Your privacy is important to us. This policy explains how we collect and use your information.
1. Information Collected:
- Name, email address, and payment details at checkout
- Website usage analytics
2. How We Use It:
- To process payments and deliver digital or physical products
- To improve our services and user experience
- To communicate with you about updates and promotions (if you opt in)
3. Third Parties:
We do not share or sell your personal data. Payments are processed securely via Paystack.
4. Data Security:
We use SSL encryption and secure hosting to protect your data.
5. Contact:
For any privacy-related concerns, email [email protected]
FAQs
Q: How do I watch a film after purchase?
A: After payment, you’ll receive immediate access to stream the film for a limited time via a secure link.
Q: Can I download the films or courses?
A: No. Content is only available via secure streaming and cannot be downloaded.
Q: Do I need to create an account to make a purchase?
A: No account is required — you can pay directly and receive access via email.
Q: I’m having issues streaming. What do I do?
A: Please check your internet connection. If the issue persists, contact us at [email protected].
Q: Can I request a refund?
A: For digital products, refunds are not offered unless there’s a technical issue. For merchandise, refunds are allowed within 7 days of delivery.